Amazon Call Me Customer Service

  • Post author:
  • Post category:Service

À quel niveau aimeriez-vous obtenir de l’aide aujourd’hui ? Ici, vous pouvez résoudre rapidement la plupart de vos problèmes ou communiquer avec nous si nécessaire.Si vous acceptez, nous utiliserons également des cookies complémentaires à votre expérience d’achat dans les boutiques Amazon, comme décrit dans notre Avis sur les cookies. Cela inclut l’utilisation de cookies internes et tiers qui stockent ou accèdent aux informations standard de l’appareil tel qu’un identifiant unique. Les tiers utilisent des cookies dans le but d’afficher et de mesurer des publicités personnalisées, générer des informations sur l’audience, et développer et améliorer des produits. Cliquez sur «Personnaliser les cookies» pour refuser ces cookies, faire des choix plus détaillés ou en savoir plus. Vous pouvez modifier vos choix à tout moment en accédant aux Préférences pour les publicités sur Amazon , comme décrit dans l’Avis sur les cookies. Pour en savoir plus sur comment et à quelles fins Amazon utilise les informations personnelles (tel que l’historique des commandes de la boutique Amazon), consultez notre Politique de confidentialité.

Hey Amazon, you want to shut down Parler and interfere with free speech in America and go along with big tech? Okay, time to start boycotting AMAZON. Return to sender on those packages. I can’t believe we were foolish enough to let these idiots like Jeff Bozo get so big. Now the power has gone to their heads. Amazon, Twitter and Facebook are ran by liberal idiots who got filthy rich off the American people. Time to disband them. Look what Amazon has done to our country, entrepreneurs, mom & pop operations. Thousands of businesses could be doing what Amazon is doing. It’s not right that one company should have such a monopoly in American. Boycott Amazon America.
The company survived the bust of 2000. Then went on to become a global force in retail. As work-from-home gets more popular, Amazon’s deliver-to-home does too.

The offers that appear on the website are from software companies from which receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does not include all software companies or all available software companies offers. Please view our advertising policy page for more information.
Looking to return a big bulky item? You can contact the Amazon customer service number for Large Item Pickups. Call +1 866-423-5353 (toll-free) to make arrangements.

We are reader-supported. Disclosure: we may earn compensation from some of the links on this page at no cost to you. Please view our advertising policy page for more information.
Bezos is certainly a complex character. And some aren’t his biggest fans. But one must admit he is very effective at running a customer-centric business.

Bezos wants all Amazon team members to get into the mindset of customers. He’s even obliged thousands of managers at his company (and himself) to do two days at an Amazon call-center.
When accessing credit card info online, make sure the page is secure. If you’re using Chrome, just look for the lock icon to the left of the website URL.Some of the links that appear on the website are from software companies from which receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does not include all companies or all available Vendors. Please view our advertising policy page for more information.

As always, whenever entering your credit card on the phone, make sure you’re the one calling out. Don’t take any incoming calls. And double-check the number is correct.
With 164 million+ customers, Amazon is one of the world’s biggest brands. They seek to be a world-class customer-centric company offering great customer experience.

Log onto your account and navigate to the Customer Service page. Then click on ‘Return and Refund’ to submit a return request. You can also go to the Returns page.
Most of the time, everything goes like clockwork. The order is placed and processed. The thing arrives in good shape, more-or-less according to the estimated delivery time. But sometimes you need to contact Amazon.On the internet, someone can write negative reviews that reach thousands of viewers. So it’s important to treat each customer interaction with the utmost care. Early on in the company’s existence, he would drag an extra chair into meetings to represent the customer. The “most important person in the room” that the company was ultimately serving. Yes, that includes your Amazon Prime subscription. You can ask about TV shows and Prime Video. Anything to do with Prime Membership, and Prime Now deliveries as well.

Outside of the office, Fabrizio has a passion for food, live music, and video games. When he is not at work, you can find him tuning one of his guitars or setting up a game of padel.Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.What she loves above all else is to motivate and coach her team. She’s particularly committed to their professional development. Regarding her own projects, she likes the freedom she’s given to bring and implement new ideas, like the new mechanism she came up with to escalate errors in the system quickly and sustainably.”I’m happy to be able to bring my coaching experience and ideas to Amazon every day, I feel really appreciated here”, she says. “You can actively contribute to shaping and improving the environment for all employees. The Amazon network is great, colleagues support one another regardless of their seniority and area of ​​responsibility.”

What number is 800 388 5512?
The Amazon customer service number for Account Issues is +1-800-388-5512. (USA and Canada.) If you’re outside of North America, use this number instead: +1-206-922-0880. (Beware that international charges may apply.)
The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo.As a teacher in training, Bianca was looking for a paid job that provided flexibility. “What I found at Amazon was much more than that”, she says, “I got appreciation and recognition.” In her first role as a Customer Service associate, she enjoyed interacting with different teams, and gained insights into various areas like social media and GDPR. She decided to take a step forward in her career and become a team manager through one of Amazon’s internal training programs, which gave her the knowledge and tools she needed.

The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.
The most important project Radi’s worked on is hiring a whole new team to assist customers and third-party vendors. “Working in customer service, people are the most valuable asset we have, so it’s important to hire and develop top talent”, she says. “I find it really rewarding to inspire other people to grow and become leaders themselves.” Join the Amazon Customer Service Team working from home. Virtual roles offer flexibility to our employees and best-of-class customer service to our clients. Fabrizio takes advantage of his analytical skills to make quick data-backed decisions in time-pressured situations. His journey so far has allowed him to grow both as a people manager and an individual contributor, learning new skills while making the most of his technical background.

Radi enjoys the fact that she works in a fast-paced environment and things she does today might not be her routine tomorrow. “Amazon offers multiple possibilities to challenge myself every day, and gives me the chance to grow and develop”, she adds. “We do not stand still, and as a team we’re always up to trying new things.”
Fabrizio joined Amazon in 2016 as a Customer Service associate in Italy. He’s now a team manager, responsible for the development, performance and engagement of different teams of associates across the Customer Service organisation.

What is 8662161072?
Amazon Customer Service Phone Number (866) 216-1072.
Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.Radi joined Amazon in 2018 as a Customer Service team manager in Cagliari, Sardinia, relocating from her hometown Sofia, Bulgaria. Before that, she’d been working in the gaming industry for 5 years providing support to players from all around the world. In her current role, she makes sure that her team delivers the best customer-service experience every day to our customers in the Italian market.In one version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.

In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.
Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. Here’s what you need to know about these calls.

What is Amazon Germany called? is the trading name for Amazon Europe Core SARL. It is also used by Amazon EU S.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect. Read our article to learn how to block unwanted calls on a mobile phone or on your home phone. And if you do get a call you think is a scam, report it at In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number. We don’t edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission. A fake phone number for almost tripped up an 81-year-old man from West Virginia. A retired educator, he says his wife placed an order for two iPhone cases on, but when she tried to log back into her account, she couldn’t. She couldn’t reset her password, either.Theresa Payton, CEO of Fortalice Solutions, a cybersecurity consultancy in Charlotte, North Carolina, suggests that consumers consider using one credit card for all online purchases, to be better able to spot potential fraud. Meantime, they should consider setting up alerts for all card transactions, she says.

How do I get Amazon to call me?
How do I contact Amazon’s customer service?How do I contact Amazon’s customer service? To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.
He also went to his bank to have his account monitored, called his credit card issuer so that purchases on his card could be monitored and took his computer to a bona fide expert for a cleanup.

AARP’s helpline reports a jump in complaints about frauds tied to online sales in April, May and June, compared with earlier in the year, Nofziger says. Here’s her advice:
Still, the man chose a $999 “lifetime” option, in hopes of resolving the hacking situation for good. The fraudster, from a distance, even arranged for an authentic-looking receipt to be printed on the retiree’s printer.At Censys, an Ann Arbor, Michigan–based internet security firm, IT manager Mike Toole says con artists who pose as Amazon Prime customer support or Amazon security team members often use phishing emails or spoofed caller ID numbers.

The victim, who spoke to AARP and asked that his name not be used, chose one of the suggested companies. But when the phony Amazon rep transferred him to the computer company, he heard a voice that sounded identical to that of the original fraudster.
Amazon, for its part, advises consumers to watch for scams by looking for misspelled words in unsolicited emails, requests to update payment information and prompts to install software on their computer.

Get instant access to members-only products and hundreds of discounts, a free second membership, and a subscription to AARP the Magazine. Join today for $12 for your first year when you sign up for Automatic Renewal

Amazon, an online behemoth with $281 billion in sales in 2019, has long been an attractive target for fraudsters. The Seattle-based company, however, does not disclose the scope of the problem or whether fraud reports have increased since the pandemic-triggered boom in online buying.Regrettably, that money is probably gone for good, says Amy Nofziger, AARP director of Fraud Victim Support, who oversees the helpline. She says the dismay and distraction people feel amid blaring headlines about the coronavirus are what scammers count on as they lie, cheat and steal. The crooks are playing on people’s anxiety while hiding behind the credibility of Amazon’s brand, she adds.

Looking back, the 81-year-old retired educator has learned important lessons about how unscrupulous and persuasive cyberthieves can be. “It all sounded so plausible,” he says of their web of deceit. “I’ve always thought, I’m too smart to be fooled. But they make you think something bad is going to happen if you don’t go along, no matter how many red flags go up.”
Find exclusive interviews, smart advice, free novels, full documentaries, fun daily features and much more — all a benefit of your AARP membership — on Members Only Access.Soon, more red flags popped up. The swindler said payment could be made only by money order. That prompted the victim to call AARP’s toll-free Fraud Watch Network Helpline, 877-908-3360. As instructed, he refused to pay one red cent to the con artist.A relative went online for an Amazon customer-service phone number and when the retiree called it, he was told that a $4,800 television had been charged to the account, which reportedly had been hacked by more than 40 people in Mexico. To rectify the situation, the retiree was told, he could use one of two preferred companies to prevent more computer intrusions and get back the information that the hackers may have obtained.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Amazon respond quickly and efficiently to customer service problem. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returns. We are monitoring this issue closely. Try going through channels (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. We’re always here to help.Amazon &nbspalmost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here’s more information about the Elliott Responsiveness Ratings. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You’ll also connect with other readers who want to make the world a better place. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it’s free?Amazon Customer Service Phone Number (866) 216-1072. Amazon Logistics Phone Number (206) 922-0880. Contacting Amazon doesn’t have to be as complicated as they make it to be. This should not be a Service that should be outsourced. Amazon needs to step up and Service their customer better. This includes 2 day Amazon Prime Deliveries. #CustomerServiceTips #Amazon #AmazonPrime #8662161072 #2069220880 #AmazonPhoneNumber #AmazonLogistics #AmazonContactNumbers #USA #Help #Assistance #Deliveries #Refunds #Exchanges #AmazonDigital #AmazonUSA #AmazonLocker #Contactus While +49-941788788 is Amazon Germany’s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Amazon Germany please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Amazon Germany.

What is the Amazon helpline number in Germany?
Opening hours: Business days: 08 a.m. – 05 p.m. Closed during the weekend. Within Germany: 0180 63 45 30 01 (€0.20 per minute from German landlines; €0.60 max. per minute from mobiles). Cached
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon Germany. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Amtrak Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Verizon Phone Number page. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Amtrak or Verizon. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.This is Amazon Germany’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Germany agent. This phone number is Amazon Germany’s Best Phone Number because 27,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +49-941788788 include Return an Order, Track a Package, Refund a Charge, Account Access, Cancel Order and other customer service issues. The Amazon Germany call center that you call into has employees from Germany and is open 24 hours, 7 days according to customers. In total, Amazon Germany has 1 phone number. It’s not always clear what is the best way to talk to Amazon Germany representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.Fraudsters may even research you on social media to make their scams seem more legitimate — for example, claiming the fraud took place at a recent concert from which they saw photos you posted.

Does Amazon have 24 7 customer service for employees?
Through phone and chat, we’re on a mission to help both current and former employees. We’re available 24 hours a day, 7 days a week, offering accurate and timely answers to a broad range of questions. We’re one of the world’s largest HR contact centers, and we engage with more Amazonians than almost any other team.
This type of scam is particularly ingenious because scammers know people are paranoid about fraud. If victims didn’t make a recent Amazon purchase, being asked to verify one puts them on high alert — and they are more willing to give out their information in order to stop the “fraud.”

³ As compared to the competition. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. ath Power Consulting was compensated by Aura to conduct this study.
Scam calls aren’t just annoying — they can be dangerous. Instead of always being on the defense and watching out for Amazon scam callers, block and avoid unwanted calls by following these steps:Many robocalls warn victims of a “fraudulent purchase” on their Amazon account [*]. In this scam, victims are asked to press “1” or call a different number to talk to a customer support representative who can remove the phony charge.

In one example, a 72-year-old California man fell prey to a technical support scam after trying to get help setting up a printer he had bought on Amazon [*].There was a huge spike in the “fake iPhone purchase” scam last year, with both the Federal Trade Commission (FTC) and Better Business Bureau (BBB) reporting record numbers of this scam [*]. If you regularly shop on Amazon, you might not think twice if someone calls you claiming to be a company representative. But falling victim to an Amazon scam call could cost you money, time, or worse — your identity. In this guide, we’ll explain how Amazon scam calls typically work, how to quickly identify a scammer, and the latest scam calls you should be aware of.If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the date you signed up for your free trial to cancel and request a refund. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date).

Does Amazon take care of its employees?
Taking care of our employees’ health and wellness is a priority. That’s why we offer medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position.
No one can prevent all identity theft or monitor all transactions effectively. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.* Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

Like the iPhone scam, fraudsters tell victims that confidential information is needed, like the victim’s credit card number or Amazon password, to stop the fraudulent purchase. These scammers target everyone — especially people they suspect make purchases from Amazon regularly.
All Amazon scams have the same goal but accomplish it differently. Here are seven of the most common types of Amazon scam calls and how to identify them before it’s too late.Receiving Amazon scam calls can seem like a harmless nuisance, but they have the potential to cause serious problems. If you’re like most people, you’re busy and can’t stay on guard 100% of the time. And you shouldn’t have to.

The BBB warns consumers that these calls are particularly dangerous because scammers often spoof other organizations’ phone numbers to get you to answer the phone — including the BBB’s phone number [*].
⁴ Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.Cinda Stewart was about to walk out the door when she received a disturbing call informing her that someone had purchased a $500 Xbox using her Amazon Prime account [*]. The only problem? Cinda didn’t have an Amazon Prime account.

⁵ Ranked #1 by Security.Org and They may be compensated as a marketing affiliate of Aura, but their ratings are all their own.
Amazon scam calls aren’t a threat unless you give up your personal information or Amazon password. If you receive a call, stay safe by following these steps:

From there, the scammer installs malware to take over your screen and make it look like they’ve “accidentally” deposited a huge sum of money into your bank account. The caller will then “panic” and demand that you send the money back — by purchasing gift cards, sending a wire transfer, or using other non-reversible payment methods.
The Federal Trade Commission (FTC) cautions that people who buy from Amazon regularly or have recently made an expensive Amazon purchase are more susceptible to this type of scam [*].Aura’s #1-rated identity theft and digital protection service can be your eyes and ears. Aura monitors your bank accounts 24/7/365 so that you don’t have to, and alerts you of any suspicious activity in near real-time.

While there’s no way to fully remove your personal information from the Dark Web, knowing it’s out there can help you stay vigilant and watch out for scammers.These scam calls have gotten so pervasive that the Alabama Sheriff’s Office warned residents about the scam, saying that multiple victims had accidentally given up their personal or financial information [*]. In this Amazon scam call, fraudsters tell you that your package is lost and that they need more information to process a reorder or redirect it. Then, the fraudster asks for your address, Amazon login credentials, credit card number, or other personal information. Bad actors have started making calls claiming that victims are owed refunds from recent Amazon purchases. Most people are excited to hear they’re receiving a refund, so they stay on the line and comply with the scammer’s commands.Providing your personal information can not only lead to an Amazon account takeover; it can also lead to other types of fraud — including identity theft. If you’ve given any personal data to a scammer, there are a few things you can do to limit the damage.

Since many people shop on Amazon, receiving a call from the company’s support or security team may not seem suspicious. But Amazon will never ask you to provide or verify sensitive information over the phone.They could buy your information from data brokers — companies that specialize in finding personal information online and selling it to marketers or fraudsters. Or, they might be able to find it in your online footprint, such as on your social media profile.

Plus, Aura has a built-in data broker removal feature, automatically reducing spam calls and texts. In the event that your identity is stolen, Aura protects every adult member on your plan with a $1,000,000 insurance policy.
Scammers love gift cards because they’re almost impossible to trace. Learn the latest Amazon gift card scams to help keep yourself and your money safe.

How do I speak directly to Amazon customer care?
To chat with a customer service representative, visit Contact Us and select Start chatting to chat right now or Call me to have us call you. After you choose your preferred method of contact, select a help topic to give us a few details about your issue. Was that answer helpful?
Scammers create websites or social media posts that list fake Amazon support phone numbers in hopes that you’ll call them. If you call, they’ll try to get you to give up remote access to your computer to allow them to “fix” the issue.Still, she stayed on the line in fear of being stuck with the payment. It was only when she was transferred to the “Wells Fargo fraud department” and asked to provide her Social Security number (SSN) that she realized the whole thing was a scam.Scammers know that most people are usually waiting for some kind of delivery and don’t want to miss it. In this scam, fraudsters claim that your Amazon order has an issue — such as a damaged package, incorrect address, or owed payment.In this scam, fraudsters scare you into believing your Amazon account was hacked and someone used it to purchase an iPhone or other expensive electronics. In order to “protect” your account, you need to hand over sensitive information, such as your Amazon account password, two-factor authentication (2FA) codes, or credit card numbers.

The man Googled a tech support number and called the first result. But, the person who answered was a scammer who quickly took over the man’s Amazon account and spent $717 on gift cards and other computer accessories.

² 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-855-712-0021.
Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Then like us on Facebook and follow us on Twitter.

Does Amazon have a phone number I can call?
For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to Customer Service will ask you questions to determine your eligibility under this limited warranty.
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted. There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for. We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you’ll still be able to access our rights guides and template letters to assist with your complaint. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. You may change your settings at any time or accept the default settings. View our cookie policy here.

Evidently I have 2 accounts one with my email address which I want cancelled and one with my phone number 302-584-**** which I want to keep active. My prime membership is due and is charging my email account which has an inactive card number. The rep I worked with was very sweet and had alot of patience with me which I know had to be hard cause I was getting very frustrated with all the steps I had to take to cancel the email account and I hung up on her. Again she couldn’t have been sweeter. So please charge my membership to my phone account. Thanks so much and please feel free to contact me if you need more info.
I called in because I was supposed to receive a $10.00 credit if I added my venmo account to my Amazon account/ it was a promotion on my Amazon account/ I did that several weeks ago and I still have not received it. She said I had to call the issuer of my venmo card.Companies are selected automatically by the algorithm. A company’s rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user’s rating, number of resolved issues, number of company’s responses etc. The algorithm is subject to change in future.

This time, I can’t get a transcript of the conversation. They contacted Amazon by phone, and they don’t have a recording to give me. I’m going to have to assume they got the last digits of my credit card, like they seem to be after.

Let me just stop right there, so I can point out that address isn’t mine. It’s just a fake address of a hotel that was in the same zip code where I lived. I used it to register some domains, knowing that the whois information all too often becomes public. I used the same general area as I lived, so that my ip address would match up with was one of the few companies I trusted with my personal information. After all, I shop there, I used to work as a Software Developer and I am a heavy AWS user (raking up well over $600/month)

At first, I assumed it might be a mistake or a delayed email from the time I contacted them months earlier. But curiosity got the better of me, and I contacted Amazon to ask what it was about. They told me that “I” had a conversation with Amazon support? What the hell? It was a text-chat, and they emailed me a transcript:
Trying very hard to not take out my frustrations on an unrelated support rep, I contacted both Amazon Retail and AWS expressing my disappointment and asking them to put a note on my account that it is at extremely high risk of being social engineering, and I will always be capable of logging in. Amazon Retail said they would put a note, and have a specialist contact me (who never did) while AWS was dismissive of even a risk existing.Wow. Just wow. The attacker gave Amazon my fake details from a whois query, and got my real address and phone number in exchange. Now they had enough to bounce around a few services, even convincing my bank to issue them a new copy of my Credit Card.

So once again, I contact Amazon support to see what happened. This time I had the pleasure of dealing with a support agent who seemed 100% incapable of realizing that someone was impersonating me. I had trouble keeping my composure when he told me I should change my password to prevent people impersonating me. Eventually I had to basically tell him that it was “me” that contacted support and I wanted “my” transcript, which he provided.

As a security conscious user who follows the best practices like: using unique passwords, 2FA, only using a secure computer and being able to spot phishing attacks from a mile away, I would have thought my accounts and details would be be pretty safe? Wrong.
At this point, Amazon has completely betrayed my trust three times. I have done absolutely everything in my power to secure my account, but it’s hopeless. I am in the process of closing my Amazon account, and migrating as much to Google services which seem significantly more robust at stopping these attacks.Guess I should count my blessings they didn’t give the last digits of my credit card. I again contact Amazon to reiterate how important it is that they keep my account secure, and not give out my details to anyone with a name and address. They promise they’re putting a note on my account, and it’ll never happen again. And I will be contacted by a specialist (never happened, again) Because when someone has gone after me, it all goes for nothing. That’s because most systems come with a backdoor, customer support. In this post I’m going to focus on the most grievous offender: Fast forward a couple of months, I made the big mistake of thinking the risk was gone, giving Amazon my fresh credit card and now new address details. I receive another email. I feel a pit of my stomach.

This limited warranty is null and void if: a power disturbance damages the connected equipment through the phone, network or coaxial lines; the Surge Protector in use during the Occurrence is not provided to us for inspection upon our request at your expense; we determine that the Surge Protector has been opened, improperly installed, altered in any way or tampered with; we determine that the damage to the connected equipment did not result from the Occurrence or that no Occurrence took place; the repair or replacement of the damaged connected equipment is covered under a manufacturer’s warranty or seller’s extended warranty; you use the Surge Protector in any way with a generator, heater, sump pump, water-related device, life support device, medical device, car, motorcycle, or golf-cart battery charger; or we determine that the damaged connected equipment was not used under normal operating conditions or in accordance with any manufacturer’s instructions for the connected equipment.
During the warranty period, if a defect arises and you follow the instructions that we will provide to you for returning the Surge Protector and the connected equipment, we will, at our option, take one of the following actions: (i) replace or repair the damaged connected equipment or (ii) reimburse you for the actual costs of replacing or repairing the damaged connected equipment. We will spend an amount equal to the fair market value or the original purchase price of the damaged connected equipment, whichever is less, up to a maximum of $20,000.

What is the phone number 800 909 9525?
You may also contact the LoanCare Single Point Of Contact (SPOC) team by calling 1-800-909-9525.
This limited warranty is provided by Services, Inc. to you as the original purchaser of the AmazonBasics-branded surge protector product(s) you purchased (the “Surge Protector”). In addition to the one-year warranty that applies to your Surge Protector, this limited warranty covers damage to equipment that is properly connected through a Surge Protector to a properly wired and grounded outlet (including compliance with electrical and safety codes of the most current electrical code (ANS/NFPA 70)) without the use of any adapters,extension cords or other connectors (an “Occurrence”). The Surge Protector may be manufactured by a third party not affiliated with Amazon.The Conditions of Use for the website(the “Conditions of Use”) are incorporated into this limited warranty by reference. In the case of any inconsistencies between the Conditions of Use and this limited warranty, this limited warranty will control. You can access the current version of the Conditions of Use at

The Surge Protector must be plugged directly into a properly wired AC power line with a protective ground and must not be “daisy- chained” together in serial fashion with other power strips, uninterruptable power supplies (UPSes), other surge protectors, three-to-two-prong adapters, or extension cords.

use wear and tear; erosion; depletion; obsolescence; abuse; or damage from non- authorized program or system equipment modification or alteration. This limited warranty also does not cover any data loss caused by or related to the damaged connected equipment, and we will not reimburse you for any data loss or restoration for data loss.